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Patient Policies: Patient Relations Department
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Patient Relations Department

A Resource to Handle Patients' Concerns

We at Central DuPage Hospital work hard to achieve the highest level of patient satisfaction. Our Patient Relations Department is available to address any concerns or issues you may have.

Contact Us If You Should Have a Concern

We encourage you to let us know how we can serve you better. Most of your concerns can be handled by talking with your physician or caregivers. If you would like additional assistance, we welcome you to call our Patient Relations Department at 630-933-6690 (voice or TTY). This phone number also provides an option to leave a message or to have a Patient Relations Operator paged immediately.  Another option is to email the department at patientrelations@cdh.org.

If Your Concern Needs Further Attention

If you are not satisfied with Patient Relations’ response to your concern, you may file an appeal through the hospital grievance process. A patient’s or patient representative’s written request for an appeal review should include a description of the specific concern, detail of dissatisfaction with the current response, as well as a specific statement of what you would like to attain from the appeal review.

The Patient Relations Committee will conduct an appeal review of the actions taken in response to your concern as soon as possible, and within thirty (30) days of receipt of a written request. Send correspondence to:

Central DuPage Hospital
Patient Relations Committee
25 N. Winfield Road
Winfield, IL 60190

Patients submitting a request for appeal review of a grievance will receive written response after the completion of the review.

While most grievances can be resolved directly with the hospital, patients also have the right to notify the Illinois Department of Public Health of grievances at 1-800-252-4343, or in writing at:

Illinois Department of Public Health
525 W. Jefferson St.
Springfield, IL 62761-0001

Additionally, Medicare recipients who believe that they are being prematurely discharged have the right to contact the Illinois Foundation for Quality Health Care at 1-800-386-6431, or in writing at:

Illinois Foundation for Quality Health Care
2625 Butterfield Rd.
Oak Brook, IL 60523-1234

You also have the right to notify The Joint Commission Office of Quality Monitoring by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.