About the Billing Process
Si usted tiene preguntas sobre el proceso de facturación, por favor llame al 630-933-3300.
A Guide to Your Bill
Thank you for choosing Central DuPage Hospital (CDH) and its affiliates for your healthcare needs. Working through your medical bills, insurance forms and related paperwork can be complex and confusing. This step-by-step guide is designed to help make the billing process as simple as possible for you.
Step 1: Complete Medical Insurance
Your billing and payment process starts by providing your insurance information at the time of registration. Please make sure CDH has your current, complete and accurate medical insurance, referral and/or authorization forms. This can reduce delays and potential out-of-pocket costs.
Step 2: Co-Payments
Depending upon your insurance benefits, there may be a payment or co-pay required at the time of service.
Step 3: Billing Your Insurance
To ease the process, CDH submits bills directly to your insurance company. If you have more than one plan, CDH also will bill your secondary insurance. While we accept many insurance programs, CDH may not be considered an “in-network” facility for every plan.
Insurance companies often make special contracting arrangements with select medical providers who are then considered “in-network” providers. Consequently, these plans may provide a higher level of coverage when medical care is delivered by a doctor or hospital that is contracted to be part of their network.
If you have specific questions about your coverage, please contact your insurance company directly.
Step 4: Patient Statement
A patient statement will be sent to your home if you are uninsured or if CDH receives a partial payment or a denial from your insurance provider. Often, insurance plans do not cover the entire cost of your care, resulting in a “patient portion.” This means you are responsible for the portion of the bill the insurance company does not pay. You may receive additional bills related to your healthcare services at CDH. These may include independent physician bills for services such as pathology, radiology, anesthesiology or emergency physician services. Please call the phone number listed on the specific bill if you have questions.
Step 5: Payment Options
CDH accepts personal checks, money orders, debit cards and major credit cards (MasterCard®, Visa®, Discover® and American Express®). Additionally, any form of cash payment can be made at one of the following locations:
- The cashier’s office located in the hospital
- The Emergency Room
- Any CDH Convenient Care Center
- By phone at 630.933.3300
- Online at cadencehealth.org
CDH requests that your balances be paid within 30 days of billing unless alternate arrangements have been made with the patient financial services department.
Step 6: Financial Assistance Programs
CDH’s philosophy about healthcare is simple: We provide medically necessary health care to everyone, regardless of insurance status or ability to pay. If you are uninsured, under-insured or are likely to face a large self-pay responsibility, CDH has a variety of financial assistance programs designed to help.
Step 7: Questions and Assistance
Financial counselors are available to help should you have any questions or concerns about billing and insurance. Please call 630-933-3300, Monday through Friday 8 am - 5 pm, or visit the CDH cashier’s department. TTY for the hearing impaired call 630-933-4833.
Translation services are available should you wish to speak to a financial counselor in your preferred language.