Helpful Information About Your Healthcare Bill
Thank you for choosing Central DuPage Hospital and its affiliated locations for your healthcare. For your convenience, we attempt to make the billing process as trouble-free as possible.
Understanding Your Bills
You may receive several bills related to your healthcare experience here, including separate bills from the hospital and any physicians involved in your care. Central DuPage Hospital will bill you for services received at the hospital or at our Convenient Care Centers. Physicians’ professional fees will be billed by a billing agency that is separate from the hospital.
Occasionally, patients receive bills from physicians they don’t know, such as a pathologist, radiologist or anesthesiologist. This billing is to cover behind-the-scenes activity, such as analyzing a biopsy (pathologist), reading X-ray or MRI results (radiologist) or anesthesia during surgery (anesthesiologist). If you are concerned about a charge, please call the phone number on the bill.
Your Account Number
For most services, hospital charges are posted to a unique account number each time you come to Central DuPage Hospital or an affiliated location for service. For recurring services that are repeated many times over a few weeks or months (such as physical therapy or chemotherapy), we will assign a single account number that covers the full duration of the recurrent service.
Timely Billing
In order to assure timely processing of medical charges, we usually issue a bill about five days after the outpatient service date or five days after a patient is discharged from the hospital.
Making the Billing Process Easy for Patients
In most cases, we will bill your insurer directly. Many commercial insurance companies, managed care organizations, Medicare and Medicaid accept medical claims through electronic data exchange (EDI). EDI eliminates the need for you to write out a paper claim and then mail it to your insurer. Our Patient Financial Services billing department will send your claim directly to your insurance company, Medicaid or Medicare – so you don’t need to.
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Insurers often make special contracting arrangements with select medical providers and pass the contracted savings on to their insured members. For example, HMOs and PPOs provide a higher level of payment coverage when medical care is delivered by a facility or physician with whom the insurer has contracted. We call that "in-network." Find out if Central DuPage Hospital is in your network.
With hundreds of insurers in any area, no medical provider can contract with every single insurer. If Central DuPage Hospital is not an "in-network" facility under your health insurance plan, we will still assist you with filing a claim. We can mail an invoice directly to the managed care or insurance company on your behalf.
It is the patient or member’s responsibility to check whether they are receiving care at an in-network facility.
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