Convenient Care Centers Ranked Excellent
Patient Feedback Determines National Recognition
Winfield, Ill., September 18, 2006 – All five of Central DuPage Hospital’s (CDH) Convenient Care Centers have been recognized by a national healthcare marketing research and consulting company. Professional Research Consultants (PRC) utilizes a variety of research and survey tools to confidentially assess patient satisfaction and experiences with hundreds of hospitals nationwide and have found that the CDH Convenient Care Centers provide healthcare services at the excellent level.
PRC summarizes the survey results to identify hospitals, physician practices and healthcare services that demonstrate best patient satisfaction practices.
Five-star designations are based upon the percent of patients who rated the overall quality of care "excellent." According to PRC, to qualify for a five-star rating, an organization, facility or physician must have received 50 patient interviews in a three month time span. The five-star award is given to any client that has scored in the top 10% of PRC’s national client database and four-star winners rank in the top 25% of the data. Four of the six Convenient Care Centers that were given the five-star rating were from CDH.
CDH Convenient Care Centers receiving a five-star rating:
Four-star designation, which is only given to those convenient cares centers that achieve a score between the 75th and 90th percentiles, is also based on percent of patients who rate overall quality of care as "excellent." There were only two convenient cares centers that received a four-star rating.
CDH Convenient Care Center receiving a four-star rating:
Top Performer designation went to those who received a score at or above the 100th percentile for overall quality of care. 100 patients must be interviewed in order for an organization to be qualified for a Top Performer award. Two of the three Top Performers were from CDH.
CDH Convenient Care Center receiving Top Performer rating:
Serving patients from DuPage, Will and Kane Counties, CDH’s five Convenient Care Centers served 160,000 patient visits in the last 12 months. Doctors at the facilities are able to treat illnesses, non-acute injuries and provide diagnostic testing. The Danada facility in Wheaton sees the most traffic at 60-120 patients per day. In addition, the Centers offer convenient hours and locations for ancillary testing like blood work or X-rays.
"The level of care we provide at each site is uniform," says Kevin Most, MD and medical director for convenient care administration. "The same services are offered at each site to give us consistency of protocols, patient care, processes and computer systems.""We continually ask our patients for feedback," says Dr. Most. "We appreciate the recognition, but we really are focused upon providing quality and compassionate care for each and every patient."
About CDH Convenient Care Centers
The mission of the Convenient Care Centers is fourfold:
Serving as a point of access for people in the community who don’t have a physician, but need care.
Providing a place for patients to turn when their regular doctor’s office is closed on evenings and weekend, or too booked to schedule a timely appointment.
Accommodating patients that need services beyond the care a regular doctor’s office provides, but possessing injuries not necessarily acute enough to warrant a visit to the emergency room, including minor lacerations that require stitches and suspected ankle sprains that call for X-rays.
Assisting patients by acting as an outpatient facility for diagnostic tests and lab work-ups.
For more information about Central DuPage Hospital or to find a doctor, visit www.cdh.org or call 630-933-1600.
About Central DuPage Hospital
Central DuPage Hospital is a nationally recognized 361-bed facility located in Winfield IL, a suburb west of Chicago. It is a leading center for surgical innovations and was one of the first institutions in the nation to offer minimally invasive heart surgery, robotic-assisted surgery, minimally invasive spine surgery with bio-engineered bone protein and was the first Level III Neonatal Intensive Care Unit in DuPage County. A partnership with Children's Memorial Hospital, provides children in the suburbs west of Chicago access to the pediatric and neonatal specialists of Children’s Memorial.
In 2005, Central DuPage Hospital was named one of the Top 100 Cardiovascular Hospitals in the country by Solucient, a nationally respected resource for evaluating health care performance. It has also been nationally recognized by HealthGrades for the quality of its Stroke Care and Patient Safety.
The hospital is part of Central DuPage Health, a network including convenient care centers, occupational health services and a full range of options for senior living, home health and hospice care. For more information, visit www.cdh.org.
Central DuPage Hospital
Amy Jo Steinbruecker