CDH Outpatient Services Receives Top Honors
National Organization Honoring Hospital for Patient Satisfaction
Winfield, Ill., October 5, 2006 – Central DuPage Hospital (CDH) is proud to announce its outpatient services are topping the charts when it comes to pleasing patients. Professional Research Consultants (PRC), a national surveyor of patient perception, has recognized CDH’s physical therapy, occupational therapy, speech therapy, mammography, diagnostic imaging, outpatient surgery groups and emergency department for achieving distinction in patient satisfaction.
“We are honored to be recognized for doing our job,” said David Cooke, medical director of CDH’s quality and safety services department. “We don’t strive for excellent patient care to be recognized with awards, we do it because it’s how we or our family members would want to be cared for. However, the designation is a meaningful accomplishment because it tells our patients that they can expect excellent clinical care each and every encounter.”
With a large client base of hospitals and healthcare providers, PRC can rank performance of hospitals at the department or facility level according to the percentage of patients who perceived the quality of their care to be excellent. Those ranked in the top 25% receive a four star designation while performance in the top 10% receives a five star designation.
The following areas received five-star recognition: Lifetime Fitness Rehabilitation Services in Wheaton, Central DuPage Hospital Physical Therapy and Speech/Occupational Therapy. Diagnostic Imaging at Central DuPage Hospital, Mona Kea in Carol Stream and Cantera in Warrenville received four-star recognition. Four-star recognition was also achieved by Central DuPage Hospital Outpatient Surgery and its Emergency Department.
In addition to the star awards, several areas achieved the top scores in the nation on individual survey questions. Lifetime Fitness Rehabilitation Services, Central DuPage Hospital Physical Therapy, and Mammography at Central DuPage Hospital received this special recognition.
“Our commitment to our patients and our community is to provide the highest quality care and a distinctive patient experience,” commented Deb O’Donnell, vice president of Patient Care Services. “We strive to do a little better every day and these awards are evidence of the progress we have made.”
For more information about any of these award-winning outpatient services at Central DuPage Hospital, or to find a doctor, visit www.cdh.org or call 630-933-4234 (630-933-4CDH).
About Central DuPage Hospital
Central DuPage Hospital is a nationally recognized 361-bed facility located in Winfield, Ill., a suburb west of Chicago. It is a leading center for surgical innovations and was one of the first institutions in the nation to offer minimally invasive heart surgery, robotic-assisted surgery, minimally invasive spine surgery with bio-engineered bone protein and was the first Level III Neonatal Intensive Care Unit in DuPage County. A partnership with Children’s Memorial Hospital (www.CMHatCDH.org) provides children in the suburbs west of Chicago access to the pediatric and neonatal specialists of Children’s Memorial.
In 2005, Central DuPage Hospital was named one of the Top 100 Cardiovascular Hospitals in the country by Solucient, a nationally respected resource for evaluating health care performance. It has also been nationally recognized by HealthGrades for the quality of its Stroke Care and Patient Safety.
The hospital is an interdependent network of healthcare organizations and services, including convenient care centers, occupational health services and a full range of options for senior living, home health and hospice care.
Central DuPage Hospital
Amy Jo Steinbruecker