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2005: Patient Satisfaction Ratings Net Top Honors
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Patient Satisfaction Ratings Net Top Honors

PATIENT SATISFACTION RATINGS NET TOP HONORS FOR CENTRAL DUPAGE HOSPITAL

Winfield, Ill., May 19, 2005 - A nationally respected company specializing in hospital surveys, including patient satisfaction, is awarding top honors to Central DuPage Hospital for several of its service lines.  Professional Research Consultants (PRC) awards are considered a prestigious honor among the hundreds of hospitals included in its research, a list which includes Mayo Clinic.

Each week PRC contacts a random sample of patients to assess their satisfaction shortly after their hospital experience.  Following is a summary of CDH honors:

  • Outpatient Top Performer award -- CDH’s Physical Therapy team, for receiving a score at or above the 100th percentile for the patients’ total time in an outpatient department.  

5-star winners— The 5-Star designation is given only to those hospitals and outpatient clinic practices that achieve a score in the top 10%, based on the percent of patients who rated the overall quality of care “excellent:” 

  • CDH’s Outpatient Surgery
  • CDH’s Diagnostic Imaging
  • CDH’s Medical/Surgical 3 South,
  • Outpatient Diagnostic Imaging at Cantera
  • Central DuPage Physician Group’s St. Charles Pediatrics, Warrenville Family Medicine and Glen Ellyn Family Medicine.

4-star winners— The 4-Star designation is awarded only to hospitals and outpatient clinics that achieve a score between the 75th and 90thpercentiles, also based on percent of patients who rate overall quality of care as “excellent.”

  • CDH’s Emergency Department
  • Outpatient Rehab Services at Lifetime Fitness and HealthTrack
  • Central DuPage Physician Group’s St. Charles Family Medicine, Bloomingdale Family Medicine, Stratford Internal Medicine, Wheaton Internal Medicine and Winfield Family Medicine

“The PRC honors are meaningful because it shows our care teams are outstanding in their focus on the most important aspect of their job—caring for the patient,” said Liz Rosenberg, Central DuPage Hospital. “In addition to enhancing patient satisfaction, we have invested in advancing medical excellence through innovation, technology and insightful quality controls.”

About Central DuPage Hospital

Central DuPage Hospital is a nationally recognized 361-bed facility located in Winfield, Illinois, a suburb of Chicago.  The hospital is a leading center for surgical innovations and was one of the first institutions in the nation to offer minimally invasive heart surgery, as well as a new procedure for back surgeries that uses bio-engineered bone protein.

Central DuPage Hospital is part of Central DuPage Health, a network including convenient care centers, occupational health services, and a full range of options for senior living, home health, and hospice care. For additional information, please visit www.cdh.org