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2005: New Concierge Service
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New Concierge Service

New Concierge Service Available to All CDH Patients, Staff and Physicians

Winfield, Ill., February 6, 2005 - A wise sage once said that despite the personal inconveniences and challenges you may face along the way, life indeed goes on.

That bit of wisdom even applies to the need to get your videos returned on time, your dry cleaning done and your oil changed when you are sick in the hospital or recovering from surgery. To make keeping up with daily life easier while you are recovering, Central DuPage Hospital (CDH) now offers the same concierge program to patients that it unveiled to its employees and physicians last fall.

“Life just can’t stop when you are hospitalized, especially if it is for a long period of time,” said Eileen Belokin, the hospital’s director of volunteer and guest services. “This service helps ensure that there is not as much catch-up to attend to once you return home; it offers our patients peace of mind that the details of their life are still being attended to.”

With one phone call to the free concierge program Errand Solutions, CDH patients can arrange for staff to take care of their errands, request specific information that they are unable to gather for themselves or handle more unique requests.

“One person wanted the concierge to help her find someone that would implode her in-ground swimming pool,” says Belokin. “Others have wanted Internet searches performed, along with the regular need for stamps and dry cleaning pick-ups.”

Chicago-based Errand Solutions is able to offer the service to CDH patients, physicians and hospital staff for no up-charge, because they have created unique vendor agreements with local merchants. “It is free, except for a charge for the specific service, for everyone from patients to the janitors to the CEO,” says Errand Solutions president Marsha McFicker.

“According to our surveys, we estimate that Errands Solutions can save CDH staff and physicians about 16 hours a month, or more than 20 weekends back a year--time they can give back to family and friends.”

McFicker adds, “By offering the same services to their patients, as they do the rest of their employees and physicians, CDH is demonstrating how much they care about treating the entire person as a whole.”

Belokin agrees. “It helps make a hospital stay less traumatic for everyone. The service is just a terrific thing for everyone, from patients and their physicians to our employees.”

For more information, call 630-933-4CDH.

Media Contact:
CDH Public Relations